Online Help Desk & Customer Support Software
Ajax/php web based help desk and customer support solution with ticket and email management, knowledge management, live support chat, product catalog, news management and support forum and in one low-cost collaborative package intended to use in b2b or b2c.
Supportportal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: Track and manage support issues effectively to ensure customer satisfaction
Allow end users and specialists to share experience through support forum. Keep your customers informed about new product s features through news engine Live support chat gives your customers answers to their questions on the spot in real-time Make new products versions and documentation always available to right person at right time
Comprehensive knowledge base nd procedures Manage sla and get reports on support load and performance.