Live Chat support is a user friendly software.
Eassistance pro allows tracking of the geographical location of the customer with whom the operator is chatting including the details such as region, ip address, country, city, postal code, etc. Moreover, the status of the customer like chat accepted, chat rejected, chat ended or chat going on is displayed using colored symbols within the chat room.
The software ensures a secure chat by collecting visitor's information whenever a new visitor attempts to initiate chat, block ip address of irritant visitors, complete security of server-based logs; restricts direct access of reports, etc. Banned visitors are restricted from entering the chat room by applying a security filter.
The live support caht tool, eassistance, has been designed to satisfy the needs and requirements of the maximum business organizations. It can be implemented by all sizes of organizations whether small, medium or large and they can customize the plan or scheme as per their requirement.
The software is easy to install and gets mixed with native environment very well. Soon after logging into it, the page will direct to the settings page from where it can be customized. It can be accessed through any of the major web browsers and from any operating system platform such that it does not require any installation.
Eassistance pro lets its operators to login more than a single instance of the standalone operator console simultaneously from the same system in such a way that multiple icons of eassistance pro are displayed for multiple instances of console logged in the windows system tray.
For user convenience, a free demo version is also made available for a trial period of 15 days which can be downloaded instantly to gain experience of providing chat support to your customers using this software. However, the free trial offers just one operator account and two departments to work with.
It basically helps the user to scrutinize the functionality embedded within the tool. Visit: www. Livesupportchat. Co.