IBM Control Desk

Keep the workflow moving with the IBM Control Desk mobile app

4.44 BUSINESS

With the IBM Control Desk mobile app, service desk agents, field agents, and manager/approvers no longer have to be at their computer to resolve tickets. Whether in a client’s office, in a data center, in a taxi, or at an event with a family member, “keep the workflow moving” with the IBM Control Desk mobile app. View and edit tickets, change ownership, change status, and comment on tickets while on-the-go. Managers can also approve or reject requests.

End Users can enjoy the convenience of self-service with the IBM Control Desk mobile app. Search for solutions, create service requests, and check status of service requests from your mobile device.

The mobile app is supported for IBM Control Desk version 7.6.0.4 and higher.

For more information visit https://www.ibm.com/docs/en/control-desk/7.6.1.x?topic=working-mobile-app

About this version (2.0.5)

• New filter functionality for tickets • Mandatory check on comments section in change status removed

Other versions

2.0.4 released on 29 November 2021 (666 days ago)
2.0.3 released on 20 October 2021 (706 days ago)
2.0.2 released on 17 December 2020 (1013 days ago)
2.0.1 released on 28 May 2020 (1216 days ago)