Freshservice

Freshservice

Cloud-based ITIL service desk with powerful ticketing & asset management.

3.71 BUSINESS
Freshservice
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Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.


Video


About this version (6.3.3)

Bug fixes and enhancements

Other versions

6.3.2 released on 27 October 2021 (43 days ago)
6.3 released on 20 September 2021 (80 days ago)
6.2.2 released on 30 July 2021 (132 days ago)
6.2.1 released on 25 June 2021 (167 days ago)
6.1.1 released on 30 April 2021 (223 days ago)
6.1 released on 22 March 2021 (262 days ago)
6.0.3 released on 18 February 2021 (294 days ago)
6.0.2 released on 04 February 2021 (308 days ago)
6.0.1 released on 19 January 2021 (324 days ago)
5.7.2 released on 15 December 2020 (359 days ago)
5.7.1 released on 02 December 2020 (372 days ago)
5.7 released on 25 November 2020 (379 days ago)
5.6.3 released on 23 October 2020 (412 days ago)
5.6.1 released on 09 October 2020 (426 days ago)
5.6 released on 25 September 2020 (440 days ago)
5.5 released on 16 September 2020 (449 days ago)
5.4.4 released on 05 September 2020 (460 days ago)
5.4.1 released on 18 August 2020 (478 days ago)
5.3.2 released on 23 July 2020 (504 days ago)
5.3.1 released on 17 July 2020 (510 days ago)
5.2.2 released on 23 June 2020 (534 days ago)
5.1.1 released on 18 May 2020 (570 days ago)

Details and Recent Ratings

Size: 33 MB
Version: 6.3.3 by Freshworks Inc
Updated: 08 November 2021 (31 days ago)
Released: 18 June 2014
Installations: more than 100 000
Freshservice
5 Stars: 468
4 Stars: 217
3 Stars: 102
2 Stars: 83
1 Star: 166

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