Cloud-based ITIL service desk with powerful ticketing & asset management.

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Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management

Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.


About this version (6.2.1)

We're doing a series of incremental UX revamps to enable app users be more productive. We're starting out with the Asset module by providing an extremely intuitive interface to manage Assets from the app 1. Asset Managers will be able to customize the Asset information they'd like to see from the Settings pane. 2. And of course, a few more minor bug fixes and enhancements. We'll follow this up with the revamp of other modules soon, and we promise to take your app experience up a few notches

Other versions

6.1.1 released on 30 April 2021 (96 days ago)
6.1 released on 22 March 2021 (135 days ago)
6.0.3 released on 18 February 2021 (167 days ago)
6.0.2 released on 04 February 2021 (181 days ago)
6.0.1 released on 19 January 2021 (197 days ago)
5.7.2 released on 15 December 2020 (232 days ago)
5.7.1 released on 02 December 2020 (245 days ago)
5.7 released on 25 November 2020 (252 days ago)
5.6.3 released on 23 October 2020 (285 days ago)
5.6.1 released on 09 October 2020 (299 days ago)
5.6 released on 25 September 2020 (313 days ago)
5.5 released on 16 September 2020 (322 days ago)
5.4.4 released on 05 September 2020 (333 days ago)
5.4.1 released on 18 August 2020 (351 days ago)
5.3.2 released on 23 July 2020 (377 days ago)
5.3.1 released on 17 July 2020 (383 days ago)
5.2.2 released on 23 June 2020 (407 days ago)
5.1.1 released on 18 May 2020 (443 days ago)

Details and Recent Ratings

Size: 32 MB
Version: 6.2.1 by Freshworks Inc
Updated: 25 June 2021 (40 days ago)
Released: 18 June 2014
Installations: more than 100 000
5 Stars: 365
4 Stars: 64
3 Stars: 32
2 Stars: 19
1 Star: 205

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