Freshservice

Cloud-based ITIL service desk with powerful ticketing & asset management.

3.52 BUSINESS

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management

Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.

Video

About this version (6.5)

* We've added support for look-up fields in Ticket forms in the app. * We've added comprehensive support to Change business rules within the app

Other versions

6.4.1 released on 04 April 2022 (352 days ago)
6.3.4 released on 10 December 2021 (467 days ago)
6.3.3 released on 08 November 2021 (499 days ago)
6.3.2 released on 27 October 2021 (511 days ago)
6.3 released on 20 September 2021 (548 days ago)
6.2.2 released on 30 July 2021 (600 days ago)
6.2.1 released on 25 June 2021 (635 days ago)
6.1.1 released on 30 April 2021 (691 days ago)
6.1 released on 22 March 2021 (730 days ago)
6.0.3 released on 18 February 2021 (762 days ago)
6.0.2 released on 04 February 2021 (776 days ago)
6.0.1 released on 19 January 2021 (792 days ago)
5.7.2 released on 15 December 2020 (827 days ago)
5.7.1 released on 02 December 2020 (840 days ago)
5.7 released on 25 November 2020 (847 days ago)
5.6.3 released on 23 October 2020 (880 days ago)
5.6.1 released on 09 October 2020 (894 days ago)
5.6 released on 25 September 2020 (908 days ago)
5.5 released on 16 September 2020 (917 days ago)
5.4.4 released on 05 September 2020 (928 days ago)
5.4.1 released on 18 August 2020 (946 days ago)
5.3.2 released on 23 July 2020 (972 days ago)
5.3.1 released on 17 July 2020 (978 days ago)
5.2.2 released on 23 June 2020 (1002 days ago)
5.1.1 released on 18 May 2020 (1038 days ago)